Epicuest | Email Marketing | SMS Messaging | Beacon Proximity Marketing | Franchises

Epicuest integration with Retail Express

A Marketing Platform for Single Store, Multi-Store and Franchise Brands

  • We Smash Mailchimp Pricing! AUD pricing for Australian Businesses.
  • 100 SMS credits provided FREE at the time of setup
  • FREE Migration Services from ANY Email Marketing Platform*
  • FREE Setup of our Retail Express Lite integration**
  • FREE Bonus access to our Retail Express Plus integration**
  • 50% Discount on 1 x Custom Theme for your Brand ($395 $197.50)
* Some stats and reports may not be available from some Platforms ** API access fees are charged by Retail Express

14 Day Trial Full Features

Retail Express Integration

Retail Express is the number 1 POS Platform in Australia.
The Lite integration saves many hours of manually exporting and importing customer data
The Plus integration goes a step further and imports rich sales and purchase history, enabling deeper insights into your business and customers.

Retail Express Lite
Sync customer data from Retail Express

  • CustomerId/Reference
  • First Name
  • Last Name
  • Email
  • Mobile
  • Phone
  • Company
  • Loyalty Points To Date
  • Loyalty Points Redeemed
  • Loyalty Points Available
  • Date Of Birth
  • HomeWHID
  • Billing Address
  • Delivery Address
  • Date Created
  • Customer Type
View Full Features Review Pricing

Retail Express Plus
Everything from Lite, PLUS additional purchase history

Orders

  • Order Number
  • WHID
  • Warehouse Name
  • Customer Number
  • Custom Reference
  • Order Status ID
  • Order Status
  • Date Created
  • Order Total
  • is Refund
  • is WebOrder

PRODUCTS

  • Product ID
  • Short Description
  • Supplier product ID (SKU)
  • Manufacturer Product ID (SKU)
  • Product Type Code
  • Brand
  • Carton Qty
  • Size
  • Colour
  • Season
  • Custom 1
  • Custom 2
  • Custom 3
View Full Features Review Pricing

Epicuest vs MailChimp

7 Reasons Retail Express Customers are choosing Epicuest

EP-vs-MC

Epicuest helps you implement successfully

With MailChimp, you’re left to setup, implement and go live on your own which can be time consuming and stressful. Epicuest provides a dedicated project management team and implementation service that guides you from setup to sending your first marketing campaign.

Epicuest Hosts your data securely in Australia

Many Australian businesses want the safety and security of keeping all their important customer data located in Australia. Unlike MailChimp, Epicuest hosts your data in Sydney at the Amazon Data Centre – the world’s largest and most secure cloud hosting infrastructure.

Epicuest is deeply integrated with Retail Express

Epicuest has built deep integration with Retail Express and its customer reporting data which enables deeper insights into your business. Dynamically segment and target your customers with offers and information that are specific to your customer’s profile, leading to more sales.

Epicuest is more cost effective than MailChimp

Not only are our monthly plans more cost effective than MailChimp’s paid plans, integrating Epicuest with Retail Express means you will save many hours of the laborious and tedious task of exporting and importing customer data from Retail Express to MailChimp.

Epicuest provides SMS messaging

Unlike MailChimp, Epicuest is more than just an Email Marketing service! With our SMS messaging channel, send instant appointment confirmations, updates, alerts or exclusive offers directly to your customers.

Epicuest provides superior customer service

Epicuest has a passionate team of highly trained specialists, ready to support and train you and ensure you get the most value from our platform. We provide local telephone support, rapid email response, online chat, training webinars, videos, and much more.

Epicuest Support is All Australian

Unlike MailChimp, the entire Epicuest support and development teams are based right here in Queensland, Australia. In fact, we are located within the Retail Express Offices with access to their wonderful support and development teams.

Typical Retail Express Customers using Epicuest

No matter how you're setup using Retail Express, you can easily integrate with Epicuest Lite or Plus

Single Store

(single REX Database)
multiple-devices

Store + Ecommerce

(single REX Database)
multiple-devices

Multi-Store

(single & multiple REX Databases)
multiple-devices

Epicuest, trusted by these Leading Brands

Email Marketing Plan Options

Bonus Offer

EDM Express

Starting at
$7.95
per month (billed annually)

  • Exclusive to Retail Express Customers
View Full Features Review Pricing

EDM Essentials

Starting at
$20.00
per month (billed annually)

  • Essential Tools for Local Area Marketing
View Full Features Review Pricing

EDM Enterprise

Starting at
$31.20
per month (billed annually)

  • For Franchises and Multi-Site Brands
View Full Features Review Pricing
Bonus Offer

EDM Express

Starting at
$9.95
per month

  • Exclusive to Retail Express Customers
View Full Features Review Pricing

EDM Essentials

Starting at
$25.00
per month

  • Essential Tools for Local Area Marketing
View Full Features Review Pricing

EDM Enterprise

Starting at
$39.00
per month

  • For Franchises and Multi-Site Brands
View Full Features Review Pricing

100% On-Brand Themes to Maintain Brand Consistency & Integrity

Unlike most Email Marketing Platforms we don’t load up hundreds of templates for you to choose from. Instead we create a custom ‘On-Brand’ theme that adheres to your strict Brand Style Guide, and only have that theme in your account.

Look Impeccable in the Inbox

Email renders differently in every email client. When creating a newsletter template, it’s extremely important to ensure it's responsive and readable on every device. That’s why all of our themes are tested and quality assured across 70+ different email clients and mobile devices.

Use the Power of SMS Messaging to Engage with Your Customers

Instant deliverability means instant communication. With SMS messaging you can send appointment confirmations, updates or alerts directly to your customers. And with 95 per cent of SMS content opened within three minutes of being sent, it’s one of the quickest ways to get your customers’ attention.

Place Your Campaigns in the Recipient’s Inbox at Exactly the Right Time!

Our Timezone features works on 2 tiers:
Based on the timezone of the local store;
Based on the timezone of the recipient.
For example, if you set the time to 9am, a recipient in Sydney will be sent the campaign at 9am in Sydney, while a recipient in San Francisco will be sent the campaign at 9am in San Francisco.

TimeZone

Australia-based Support Just For You

Located in Australia, we’re here with you, in your timezone. If you ever need anything you can get help by:
Phone
(an actual 1300 number)
Email
(an actual person, not a chatbot)
Chat
(we respond within minutes)
Knowledge Base
(text, screenshots and videos)
Franchisors and Head Office Marketing also get a dedicated Account Manager who understands your unique requirements.

Powerful Features

Brand Compliant Themes

Create themes specific to your brand and only have those themes available in your accounts. Making it a breeze to be 100% brand compliant.

Easy to use Drag and Drop Editor

At the heart of Epicuest is our easy to use drag-n-drop editor. Build a template in seconds, and adjust the content easily for your campaigns!

Pushdown Campaigns

At the push of a button send a campaign out to all your franchisees contacts on behalf of the franchisee, the recipient experiences a personalised and localised message as if sent by their local store/outlet.

Powerful Web Forms

Create beautiful and dynamic webforms with our web form builder, from simple subscribe forms to complex multipage surveys and questionnaires. Easily embed your forms on website pages and social media pages.

Custom Fields

Your valuable customer data will be organised and actionable. Automatically consolidate your communication and use sales automation to drive deals forward.

Segment with Dynamic Groups

Let the customer data do the work for you, dynamically segment groups based on customer data, such as age, gender, or location. Use custom fields to get really specific.

Analytics

Track marketing effectiveness and ROI with analytics that give you a view of the performance of your overall marketing initiatives.

Share everything!

Share all your marketing assets with your Franchisees. Templates, logos, images, webforms can all be shared easily to your franchisees accounts. Updates in the top account appear dynamically in the sub accounts.

Open APIs

Want to sync your CRM, ERP, POS or any other software with Epicuest? Sure thing! Our API will let you integrate your existing data with our platform.


Single Customer Record

Having a single point of truth is critical when building your customer profiles. We ensure you’ll never have duplicate records meaning you’ll have rich customer information for quality campaigns.


Spam Compliance

We provide a range of features that help ensure you’re compliant with SPAM laws. From built-in ‘opt out’  links, to company identity tags, we've built in the tools to keep you on the right side of the law.


Unlimited Administrators

Most enterprise platforms charge you for the number of administrators you have. We don’t. Add as many admins as you need to run your business & your marketing effectively.


Create Personalised & Localised Messages at Scale and On-Brand

At the push of a button, Head Office can send a campaign on behalf of the Local Stores. By using account level personalisation & localisation tags the recipient experiences a personalised and localised message as if sent by their local business.

Empower Franchisees & Individual Locations to "Go it Alone"

A Local Business Location can elect at any time to "go it alone" and conduct their own LAM (Local Area Marketing) with the confidence and knowledge that they have access to all shared 'On -Brand' templates and assets.

Share Marketing Assets and Collateral

Share all your marketing assets with your Local Locations. Templates, logos, images, webforms can all be shared easily to your Local Owner’s accounts using our Pushdown™ technology. Updates in the Head Office account appear dynamically in the Local Store accounts. You can easily manage which Local Store has access to certain assets by tagging their accounts. Create even further controlled access with shared folder rules

Easily Get Consolidated or Per -location Reports to Track Results and Make Better Decisions

When you Pushdown™ a national campaign to, and through, your Local Stores, you will see a consolidated table of statistics. For a more detailed view you can deep dive into each Local Store account to access more analytics. Easily export the consolidated statistics as an Excel file.

A Campaign Approval Process to Help Local Stores Stay On-Brand

Our optional campaign approval process workflow notifies the Head Office administrator of Local Store outbound campaigns. The Local Store campaign queues and upon the Head Office administrator's approval, the campaign is sent. You can be rest assured that all Local Store outbound campaigns are ‘On-Brand ‘and meet your approval.

What Epicuest Customers Say

Compare Our Plans

Contact Record Cap Monthly Send Limits Monthly Billing Annual Billing
500 Unlimited $9.95 $7.95
1,000 Unlimited $19.95 $15.95
2,500 Unlimited $29.95 $23.95
5,000 Unlimited $49.95 $39.95
10,000 Unlimited $74.95 $59.95
15,000 Unlimited $128.95 $103.15
20,000 Unlimited $149.95 $119.95
25,000 Unlimited $188.95 $151.15
30,000 Unlimited $218.95 $175.15
40,000 Unlimited $248.95 $199.15
50,000 Unlimited $258.95 $207.15
    View Full Features 14 Day Free Trial View Full Features 14 Day Free Trial
Contact Record Cap Monthly Send Limits Monthly Billing Annual Billing
1,000 Unlimited $25.00 $20.00
2,500 Unlimited $45.00 $36.00
5,000 Unlimited $75.00 $60.00
10,000 Unlimited $115.00 $92.00
15,000 Unlimited $155.00 $124.00
25,000 Unlimited $225.00 $180.00
50,000 Unlimited $355.00 $284.00
75,000 900,000 $555.00 $444.00
100,000 1,200,000 $705.00 $564.00
150,000 1,380,000 $995.00 $796.00
200,000 2,400,000 $1,295.00 $1,036.00
250,000 3,000,000 $1,625.00 $1,300.00
300,000 3,600,000 $1,920.00 $1,536.00
400,000 4,800,000 $2,515.00 $2,012.00
500,000 6,000,000 $3,105.00 $2,484.00
600,000 7,200,000 $3,765.00 $3,012.00
600000 > Contact us for details POA POA
    View Full Features 14 Day Free Trial View Full Features 14 Day Free Trial
Contact Record Cap Monthly Send Limits Monthly Billing Annual Billing
1,000 Unlimited $39.00 $31.20
2,500 Unlimited $69.00 $55.20
5,000 Unlimited $89.00 $71.20
10,000 Unlimited $139.00 $111.20
15,000 Unlimited $189.00 $151.20
25,000 Unlimited $279.00 $223.20
50,000 Unlimited $439.00 $351.20
75,000 900,000 $689.00 $551.20
100,000 1,200,000 $879.00 $703.20
150,000 1,380,000 $1,239.00 $991.20
200,000 2,400,000 $1,619.00 $1,295.20
250,000 3,000,000 $2,029.00 $1,623.20
300,000 3,600,000 $2,399.00 $1,919.20
400,000 4,800,000 $3,139.00 $2,511.20
500,000 6,000,000 $3,879.00 $3,103.20
600,000 7,200,000 $4,699.00 $3,759.20
600000 > Contact us for details POA POA
    View Full Features 14 Day Free Trial View Full Features 14 Day Free Trial
SMS Pre-Paid Pricing Requires an EDM Account (ex GST) Pay as You Go (ex GST)
Per SMS (minimum order 500) 6 cents 8 cents
100,000 SMS' > contact us contact us
Virtual Number (optional) $180 per year $250 per year
  View Full Features 14 Day Free Trial  

Full Feature Set

Features EDM Express EDM Essentials EDM Enterprise
MARKETING CRM
Audiences / Lists Unlimited Unlimited Unlimited
Tags
Segmentation
Contact Profiles
Import Wizard
Field Mapping
Custom Fields
Web Forms & Surveys
MARKETING CHANNELS
Email
SMS
Web Forms & Surveys
BeaconNear Proximity
BRAND & DESIGN
Default Theme & Template
Custom Coded Templates
1 x Custom Branded Theme $395 $395 Included
Message Personalization
Message Localization
File & Image Manager
Multi-Site Asset Sharing
Rebrand (Remove our Logo)
Data Storage Limit 1Gb 1Gb 2Gb
1Gb Additional Data Block $10 per month $10 per month $10 per month
EMAIL DELIVERABILITY
SPF Record
DKIM
DMARC Ready
Email Spam Testing
Email Inbox Testing $5 perTest $5 per Test $5 per Test
Email Verification $12 per 1,000 contacts $12 per 1,000 contacts $12 per 1,000 contacts
Timezone Sending
Dedicated IP By Request By Request
Multi-Site Timezone Sending
Multi-Site Pushdown Controls
Campaign Approval Workflow
Reports & Statistics Standard Advanced Consolidated Multi-Site
CORE FEATURES
Admin Users 3 5 Unlimited
Roles & Permissions Coming Soon Coming Soon
INTEGRATION & AUTOMATION
Triggers & Autoresponders
Advanced Triggers & Workflows Coming Soon Coming Soon Coming Soon
Retail Express - REX Lite
Retail Express - REX Plus Coming Soon Coming Soon
Shopify Plus Integration Coming Soon Coming Soon
PromoRepublic Integration Coming Soon Coming Soon
Zapier Integration
Gorilla Dash Integration Coming Soon Coming Soon
Google My Business Integration Coming Soon Coming Soon
Custom Integrations By Request By Request
CoreBridge Integration Coming Soon
SUPPORT
Online Help Centre
Live Chat
Group Webinar Training
Email Support
4 x 1 hour 1-on-1 Training sessions
Phone Support
Price starting at
$7.95
per month (Billed Annually)
starting at
$20.00
per month (Billed Annually)
starting at
$31.20
per month (Billed Annually)
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