Epicuest | Email Marketing | SMS Messaging | Beacon Proximity Marketing | Franchises

Welcome to Onesend IQ

Onesend IQ is a sophisticated and comprehensive integration tool

  • connects Retail Express, the #1 POS Software in ANZ
  • with ActiveCampaign, the #1 Automation Platform in the world

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Retail Express Integration

Retail Express is the number 1 POS Platform in Australia.
Onesend IQ + ActiveCampaign Lite integration with Retail Express saves many hours of manually exporting and importing customer data
Onesend IQ + ActiveCampaign Plus integration with Retail Express goes a step further and imports rich sales and purchase history, enabling deeper insights into your business and customers.

Onesend IQ Lite
Sync customer data from Retail Express

  • CustomerId/Reference
  • First Name
  • Last Name
  • Email
  • Mobile
  • Phone
  • Company
  • Loyalty Points To Date
  • Loyalty Points Redeemed
  • Loyalty Points Available
  • Date Of Birth
  • HomeWHID
  • Billing Address
  • Delivery Address
  • Date Created
  • Customer Type
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Onesend IQ Plus
Everything from Lite, PLUS additional purchase history

Orders

  • Order Number
  • WHID
  • Warehouse Name
  • Customer Number
  • Custom Reference
  • Order Status ID
  • Order Status
  • Date Created
  • Order Total
  • is Refund
  • is WebOrder

PRODUCTS

  • Product ID
  • Short Description
  • Supplier product ID (SKU)
  • Manufacturer Product ID (SKU)
  • Product Type Code
  • Brand
  • Carton Qty
  • Size
  • Colour
  • Season
  • Custom 1
  • Custom 2
  • Custom 3
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Onesend IQ+ActiveCampaign vs MailChimp

Why Onesend IQ + ActiveCampaign for Retail Express Customers?
The big news for Onesend recently has been the announcement of our technology partnership with ActiveCampaign which includes deep data integration between the 2 platforms. We have been working on this since early 2020 and it now gives us the ability to provide an additional service of Sales & Marketing Automation for Retail Express Customers.

Onesend Deep Data Integrated with Retail Express
Onesend has built deep integration with Retail Express and its customer reporting data which enables deeper insights into your business. Dynamically segment and target your customers with offers and information that are specific to your customer’s profile, leading to more sales.


7 Reasons Retail Express Customers are choosing Onesend

Onesend-vs-Mailchimp

1. Onesend is deeply integrated with Retail Express

Onesend has built deep integration with Retail Express and its customer reporting data which enables deeper insights into your business. Dynamically segment and target your customers with offers and information that are specific to your customer’s profile, leading to more sales.

2. Onesend helps you implement successfully

With MailChimp, you’re left to setup, implement and go live on your own which can be time consuming and stressful. Onesend provides a dedicated project management team and implementation service that guides you from setup to sending your first marketing campaign.

3. Onesend provides SMS messaging

Unlike MailChimp, Onesend is more than just an Email Marketing service! With our SMS messaging channel, send instant appointment confirmations, updates, alerts or exclusive offers directly to your customers.

4. Onesend is more cost effective than MailChimp

Not only are our monthly plans more cost effective than MailChimp’s paid plans, integrating Onesend with Retail Express means you will save many hours of the laborious and tedious task of exporting and importing customer data from Retail Express to MailChimp.

5. Onesend provides superior customer service

Onesend has a passionate team of highly trained specialists, ready to support and train you and ensure you get the most value from our platform. We provide local telephone support, rapid email response, online chat, training webinars, videos, and much more.

6. Onesend Support is All Australian

Unlike MailChimp, the entire Onesend support and development teams are based right here in Queensland, Australia. In fact, we are located within the Retail Express Offices with access to their wonderful support and development teams.

Typical Retail Express Customers using Onesend IQ & ActiveCampaign

No matter how you're setup using Retail Express, you can easily integrate with Onesend Lite or Plus

Single Store

(single REX Database)
multiple-devices

Store + Ecommerce

(single REX Database)
multiple-devices

Multi-Store

(single & multiple REX Databases)
multiple-devices

Onesend IQ + ActiveCampaign, trusted by these Leading Brands

How does it work?

1. Connect your POS and Ecommerce

With built in apps you can effortlessly connect your POS and your ecommerce to sync your entire customer base, including their FULL purchase history.

2. Segment your customers

Using demographics, purchase history, POS data, Ecommerce data, browsing behaviour and campaign behaviour you can easily sort your customers into highly targeted segments. These segments could be 'lost customers', customers that are 'slipping away', 'VIPs', 'brand evangelists', 'regular shoppers', 'regular refunders', 'big spenders', 'low spenders', 'baby boomers' or 'millenials', 'Bronze/Silver/Gold' you name it you can segment it.

3. Make every campaign you send feel personal.

Send exactly what your contacts want to see. Be it win back campaigns, up-sell/cross-sell offers, review requests, discount offers, loyalty rewards, birthday offers, and much more, you can create the right message for the right person for the right time.

4. Supercharge with CXA

Now that you've got all you customers synced, sorted, and segmented, and have crafted the perfect message for all occasions, you can now automate your efforts with the worlds most powerful Customer Experience Automation software.

Channels

With Onesend you'll be able to select the right channel for the right message.

Email

You should be able to send the email campaigns that make sense for your business. That’s why we gave you as much control over your email as possible.

  • Broadcast emails
    Sometimes you need to talk to everyone at once. Send one-time email campaigns to anyone on your list.
  • Triggered emails
    Trigger emails based on purchase. Or site visits. Or engagement. Automatically send emails when your contacts are most interested.
  • Targeted emails
    Make sure the right message gets to the right person. Group your audience into segments based on almost any factor.
  • Email autoresponders
    Get in touch right away. Send welcome emails, start a welcome series, or deliver lead magnets automatically.
  • Email funnels
    Sell more with email. Set up email automation that turns your contacts from interested leads to paying customers.
  • Scheduled emails
    Schedule emails for a specific date and time. Perfect for events, holidays, birthdays, and sales teams.

SMS

Send your marketing straight into their pockets. Text message and SMS marketing reach people on the go. SMS campaign automation makes it easy to reach people when they’re out and about.

  • What’s the open rate of a text message?
    People “check” email. They “get” SMS messages. Boasting an open rate of 90%, your contacts are extremely likely to read texts—which makes them perfect for reminder messages and flash sales.
  • Subscribe via SMS
    Add automated SMS sending to your automation work flows and send follow ups to your contacts, notify sales agents, and more. Define the exact delivery time schedule so that you send at the optimal day and time.
  • Manage and collect phone numbers
    Import your contacts with phone numbers or manually manage your existing contacts. Collect phone numbers with custom forms on your website, so you can stay in touch with text campaigns when your contacts are on the go.
  • Automatic opt-out and unsubscribe management
    It’s easy to unsubscribe. If anyone wants to stop getting SMS messages, they can reply with "STOP" or "UNSUBSCRIBE" at any time. We’ll automatically unsubscribe them from your SMS campaigns.
  • Automate your SMS marketing
    You can add SMS messages as a step in your automations. That means you can send scheduled text message notifications and campaigns automatically.

Chat

The conversations live chat tool helps you turn website visitors into valuable contacts.

  • Give people a warm welcome on your website
    Don’t leave your visitors hanging. Talk directly with visitors and create contacts – directly on your website.
  • Just one click, and you see the entire contact history
    Conversations lets you connect your chat and email information to the contact record you have in ActiveCampaign. That keeps all the sales and support data you need in one place—and helps you give your customers a better experience.
  • Make your support more supportive
    Give people the support they need, when they need it. Conversations connects to all the info you already have – so that your team has each contact’s info at their fingertips.
  • Take your conversations mobile
    The conversations mobile app for both iOS and Android lets you take your conversations into the field. Get notifications, respond to chats, and create great experiences from anywhere.

Site Messages

When people visit your site, they want to hear from you Site messages help you follow up at the exact moment your audience is most engaged.

  • What can you say in a site message?
    Site messages are a new channel. Which means you can make offers that are hard to make in your other marketing.
  • Share a company update
    Do you have something to announce? Put a site message on the pages relevant to your announcement.
  • Add a human touch
    Add a personal touch by messaging each contact individually.
  • Give visitors a strong call to action.
    At the moment your contacts are engaged, ask them to buy.
  • Make it personal
    Send custom messages based on a contact’s interactions with your business, history on your website, and information you’ve collected.
  • Perfectly timed
    Trigger site messages using automations, so that they reach your contacts at the most persuasive moment.
  • Grab attention
    Customizable design means you can create stunning messages that catch the eye. Choose colors, icons, layouts, and imagery that fit with your brand.

Facebook Custom Audiences

Get in front of your audience where they are. Turn scrollers into customers. Facebook Custom Audiences lets you target each contact based on where they are in the customer experience.

  • Why follow up with Facebook Ads?
    On Facebook, people scroll looking for something to pay attention to. Facebook Ads offer razor-sharp targeting and trackable cost per lead, so that you can reach the type of person that will pay attention to you.
  • What does a Facebook Ad follow-up look like?
    Your audience cares about different things at each stage of their customer experience. Add or remove people from or to Facebook Custom Audiences to make sure that you’re always showing them a Facebook Ad they care about.
  • What can you target people based on?
    You can add people to Facebook Custom Audiences automatically. When you run your Facebook Ads through an automation step, you can target your audience based on almost any behavior.

Webforms

When your forms convert better, you get more Customers
Sign-up forms let you capture contact information. But they can also tag people based on their interests, start a welcome series, and send follow-up notifications to your team.

  • Collect contact information, then make a great first impression
    When are your contacts most engaged? Right after they give you their contact info! Onesend forms can trigger actions that let you follow up immediately.
  • Start an automation
    Start a welcome series. Or deliver a lead magnet. Don’t wait to nurture your contacts.
  • Add a tag
    Track where leads come from and what they’re interested in. Segment your contacts right away.
  • Add to lists or deals
    Keep your contacts organized by adding them to multiple lists or segments.
  • 4 types of forms to choose from
    Not every page needs the same type of form. Choose from four form types to convert more visitors into contacts. Inline Form, Floating Box, Modal Pop-up, Floating Bar.
  • Give your forms a makeover
    Your forms can have any look you like. Use the forms designer to add images, adjust layouts, or change the color scheme.
  • Find your best customers with custom fields
    Qualify your leads or start segmenting immediately. Custom form fields mean you can ask for any information you need.
  • Show forms at the right time
    A form displayed at the right time can increase conversions. Show forms on scroll to convert more visitors.
  • Add forms to your website in just a few clicks
    The sign-up forms designer gives you what you need to embed your customized form. If you use WordPress, our plugin handles form embeds in seconds.