Onesend integration with Retail Express
Digital Marketing Cloud for Single Store, Franchise & Multi-Store Brands
Retail Express is the number 1 POS Platform in Australia.
The Lite integration saves many hours of manually exporting and importing customer data
The Plus integration goes a step further and imports rich sales and purchase history, enabling deeper insights into your business and customers.
7 Reasons Retail Express Customers are choosing Onesend
Onesend has built deep integration with Retail Express and its customer reporting data which enables deeper insights into your business. Dynamically segment and target your customers with offers and information that are specific to your customer’s profile, leading to more sales.
With MailChimp, you’re left to setup, implement and go live on your own which can be time consuming and stressful. Onesend provides a dedicated project management team and implementation service that guides you from setup to sending your first marketing campaign.
Unlike MailChimp, Onesend is more than just an Email Marketing service! With our SMS messaging channel, send instant appointment confirmations, updates, alerts or exclusive offers directly to your customers.
Not only are our monthly plans more cost effective than MailChimp’s paid plans, integrating Onesend with Retail Express means you will save many hours of the laborious and tedious task of exporting and importing customer data from Retail Express to MailChimp.
Onesend has a passionate team of highly trained specialists, ready to support and train you and ensure you get the most value from our platform. We provide local telephone support, rapid email response, online chat, training webinars, videos, and much more.
Unlike MailChimp, the entire Onesend support and development teams are based right here in Queensland, Australia. In fact, we are located within the Retail Express Offices with access to their wonderful support and development teams.
Many Australian businesses want the safety and security of keeping all their important customer data located in Australia. Unlike MailChimp, Onesend hosts your data in Sydney at the Amazon Data Centre – the world’s largest and most secure cloud hosting infrastructure.
No matter how you're setup using Retail Express, you can easily integrate with Onesend Lite or Plus
Unlike most Email Marketing Platforms we don’t load up hundreds of templates for you to choose from. Instead we create a custom ‘On-Brand’ theme that adheres to your strict Brand Style Guide, and only have that theme in your account.
Email renders differently in every email client. When creating a newsletter template, it’s extremely important to ensure it's responsive and readable on every device. That’s why all of our themes are tested and quality assured across 70+ different email clients and mobile devices.
Instant deliverability means instant communication. With SMS messaging you can send appointment confirmations, updates or alerts directly to your customers. And with 95 per cent of SMS content opened within three minutes of being sent, it’s one of the quickest ways to get your customers’ attention.
Our Timezone features works on 2 tiers:
Based on the timezone of the local store;
Based on the timezone of the recipient.
For example, if you set the time to 9am, a recipient in Sydney will be sent the campaign at 9am in Sydney, while a recipient in San Francisco will be sent the campaign at 9am in San Francisco.
Located in Australia, we’re here with you, in your timezone.
If you ever need anything you can get help by:
Phone (an actual 1300 number)
Email (an actual person, not a chatbot)
Chat (we respond within minutes)
Knowledge Base (text, screenshots and videos)
Franchisors and Head Office Marketing also get a dedicated Account Manager who understands your unique requirements.
Create themes specific to your brand and only have those themes available in your accounts. Making it a breeze to be 100% brand compliant.
At the heart of Onesend is our easy to use drag-n-drop editor. Build a template in seconds, and adjust the content easily for your campaigns!
At the push of a button send a campaign out to all your franchisees contacts on behalf of the franchisee, the recipient experiences a personalised and localised message as if sent by their local store/outlet.
Create beautiful and dynamic webforms with our web form builder, from simple subscribe forms to complex multipage surveys and questionnaires. Easily embed your forms on website pages and social media pages.
Your valuable customer data will be organised and actionable. Automatically consolidate your communication and use sales automation to drive deals forward.
Let the customer data do the work for you, dynamically segment based on customer data, such as age, gender, or location. Use custom fields to get really specific.
Track marketing effectiveness and ROI with analytics that give you a view of the performance of your overall marketing initiatives.
Share all your marketing assets with your Franchisees. Templates, logos, images, webforms can all be shared easily to your franchisees accounts. Updates in the top account appear dynamically in the sub accounts.
Want to sync your CRM, ERP, POS or any other software with Onesend? Sure thing! Our API will let you integrate your existing data with our platform.
Having a single point of truth is critical when building your customer profiles. We ensure you’ll never have duplicate records meaning you’ll have rich customer information for quality campaigns.
We provide a range of features that help ensure you’re compliant with SPAM laws. From built-in ‘opt out’ links, to company identity tags, we've built in the tools to keep you on the right side of the law.
Most enterprise platforms charge you for the number of administrators you have. We don’t. Add as many admins as you need to run your business & your marketing effectively.
At the push of a button, Head Office can send a campaign on behalf of the Local Stores. By using account level personalisation & localisation tags the recipient experiences a personalised and localised message as if sent by their local business.
A Local Business Location can elect at any time to "go it alone" and conduct their own LAM (Local Area Marketing) with the confidence and knowledge that they have access to all shared 'On -Brand' templates and assets.
Share all your marketing assets with your Local Locations. Templates, logos, images, webforms can all be shared easily to your Local Owner’s accounts using our Pushdown™ technology. Updates in the Head Office account appear dynamically in the Local Store accounts. You can easily manage which Local Store has access to certain assets by tagging their accounts. Create even further controlled access with shared folder rules
When you Pushdown™ a national campaign to, and through, your Local Stores, you will see a consolidated table of statistics. For a more detailed view you can deep dive into each Local Store account to access more analytics. Easily export the consolidated statistics as an Excel file.
Our optional campaign approval process workflow notifies the Head Office administrator of Local Store outbound campaigns. The Local Store campaign queues and upon the Head Office administrator's approval, the campaign is sent. You can be rest assured that all Local Store outbound campaigns are ‘On-Brand ‘and meet your approval.
Billy, Scotty and the team at Onesend have been a delight to deal with. As heavy users of email marketing platforms, we'd been unhappy with the rigidness of previous systems as well as the lack of customer service. When we found a local, Australian-owned solution with on the ground support and a world-class product, we were sold. Looking forward to working with Onesend to keep developing the program to benefit our 100+ franchise network.
Brand Leader @ Signarama - Australia
Being a franchise model, Epicuest has given us the ability to provide branded content and campaigns in a 'top down' model to our independent dealers, while also allowing them to work in their accounts when needed, which we havent been able to find in any other service.... Working with Onesend has been great, they are readily available to help develop and optimise the platform, continually improving its capabilities....
Marketing Coordinator @ Office Choice
The Tamborine Rainforest Skywalk is an award-winning Tourist Attraction based on the Gold Coast Hinterland. The problem for non-english speaking International visitors was that they couldn’t interpret information provided throughout our Skywalk eco adventure walk. Their BeaconNear technology and dedicated “Skywalk” app provided by Scotty, Billy and the Onesend Team has enabled us to dramatically enhance our International visitor’s experience by delivering relevant information in their preferred language on their mobile devices. Certainly if you've got problems like we have, they're there to work with you and resolve them. So I can't speak more highly of Onesend and what they've done for us here at the Rainforest Skywalk.
General Manager @ Tamborine Rainforest Skywalk
I quickly understood I was never going to be productive enough just phoning or physically calling on our customers let alone new ones to get the growth we need, so I invested my time in the database knowing we have such a valuable sales and marketing tool with Onesend.
Proprietor @ Illawarra Office Choice